Nayana Spa | Last updated: 25 September 2026
These Terms and Conditions (“Terms”) govern your use of the website nayanaspa.com (the “Website”) and all services provided by Nayana Spa (“Nayana Spa”, “we”, “us”, “our”), a spa operated by Zarya Wellness Company, located at Ramada Hotel & Suites by Wyndham Ajman, Sheikh Khalifa Bin Zayed Street, Al Rashidya 1, Ajman, United Arab Emirates.
By accessing the Website, making a booking, purchasing a gift voucher or package, or receiving any treatment, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.
2.1 Nayana Spa offers wellness and relaxation treatments including massage therapies, facials, Moroccan baths, body scrubs and wraps, and beauty treatments, as described on the Website and our treatment menu.
2.2 All treatments are provided for relaxation and general wellbeing purposes only. They are not a substitute for medical diagnosis or treatment, and no information on the Website constitutes medical advice.
2.3 Treatment descriptions, durations, and prices shown on the Website are for guidance and may change without prior notice. The price confirmed at the time of booking will apply.
2.4 All treatments are strictly professional and therapeutic in nature.
3.1 Guests must be at least 18 years of age to receive treatments independently. Guests under 18 may receive selected treatments only with the consent of, and in the presence of, a parent or legal guardian.
3.2 We reserve the right to request valid identification to confirm age.
4.1 Bookings can be made by phone, WhatsApp, email, through the Website, or in person at reception.
4.2 Advance booking is recommended. Walk-in guests are served subject to therapist availability.
4.3 A booking is confirmed only once you receive confirmation from us. We reserve the right to request a deposit or advance payment to secure certain bookings, and will inform you at the time of booking if this applies.
4.4 Please provide accurate contact details. We are not responsible for missed communications due to incorrect information.
5.1 Please arrive a little before your appointment time to complete the consultation form and prepare for your treatment.
5.2 Late arrival may shorten your treatment so that the next guest is not delayed. The full treatment price will be charged.
5.3 If you arrive significantly late, we may be unable to provide your treatment and may treat the booking as a no-show.
6.1 We kindly ask that you give us as much notice as possible if you need to cancel or reschedule your appointment.
6.2 Late cancellations may be subject to a cancellation charge, which will be communicated to you at the time of booking.
6.3 No-shows may be charged up to the full treatment price.
6.4 Group bookings and special packages may require longer notice for cancellation or rescheduling, as advised at the time of booking.
6.5 We may need to cancel or reschedule an appointment due to therapist illness or circumstances beyond our control. In that case we will offer you an alternative time or a full refund of any amount paid.
7.1 All prices are in UAE Dirhams (AED) and are subject to 5% Value Added Tax (VAT) as applicable under UAE law.
7.2 We accept the payment methods displayed at reception. In-house guests of Ramada Hotel & Suites by Wyndham Ajman may be able to charge treatments to their room, subject to hotel approval.
7.3 Payment is due in full upon completion of the treatment unless paid in advance.
7.4 Online payments, where available, are processed through secure third-party payment gateways. We do not store your full card details.
8.1 Gift vouchers are valid for the period stated on the voucher. They are non-refundable, cannot be exchanged for cash, and cannot be extended after expiry.
8.2 Vouchers must be presented at the time of booking or check-in. Lost or stolen vouchers cannot be replaced.
8.3 Packages and prepaid treatment series must be used within the stated validity period and are non-transferable unless stated otherwise.
8.4 Promotional offers and discounts cannot be combined with other offers unless expressly stated, are subject to availability, and may be withdrawn at any time.
9.1 You must complete a health consultation form before your first treatment and inform your therapist of any medical conditions, allergies, injuries, recent surgeries, skin sensitivities, medication, or pregnancy.
9.2 Certain treatments are not suitable for guests who are pregnant or have conditions such as high blood pressure, heart conditions, diabetes, varicose veins, skin infections, or recent injuries. We may ask for a doctor’s clearance before treatment.
9.3 Our therapists may decline, modify, or stop a treatment if they believe it may be unsafe for you. This is for your protection.
9.4 Nayana Spa is not liable for any adverse reaction or injury resulting from information you withheld or provided inaccurately.
9.5 Please inform your therapist immediately if you feel any discomfort during your treatment.
9.6 We recommend avoiding heavy meals and alcohol before treatments. Guests who appear to be under the influence of alcohol or drugs will be refused service, and the full treatment price may be charged.
10.1 Nayana Spa is a place of relaxation. Please keep mobile phones on silent and speak quietly in treatment and relaxation areas.
10.2 We have a zero-tolerance policy toward inappropriate, offensive, or sexual behaviour or requests. Any such conduct will result in the treatment being ended immediately, the full price being charged, and may be reported to the relevant authorities.
10.3 Photography and video recording are not permitted in treatment rooms or areas where other guests may be present.
10.4 Smoking, vaping, and outside food or drink are not permitted in the spa.
10.5 We reserve the right to refuse service to anyone whose behaviour is disruptive or disrespectful toward our staff or other guests.
11.1 Please leave valuables at home or in your hotel room safe.
11.2 Nayana Spa is not responsible for the loss of, theft of, or damage to personal belongings on the premises.
Nayana Spa operates within Ramada Hotel & Suites by Wyndham Ajman. While on the premises, guests must also comply with the hotel’s own rules and policies. The hotel is a separate entity and is not a party to these Terms.
13.1 If you are unhappy with any aspect of your treatment, please tell your therapist or the spa manager during or immediately after your visit so we can address it on the spot.
13.2 Complaints may also be sent to info@nayanaspa.com as soon as possible after your visit. We will review your concern and respond to you promptly.
13.3 Refunds are not given for treatments that have been completed. At our discretion, we may offer a complimentary treatment or credit where a genuine service issue is confirmed.
14.1 You agree to use the Website only for lawful purposes and not to interfere with its operation, attempt to gain unauthorised access, or upload harmful code.
14.2 All content on the Website, including text, images, logos, videos, and treatment descriptions, is owned by or licensed to Nayana Spa and may not be copied, reproduced, or used without our written permission.
14.3 We try to keep information on the Website accurate and current but do not guarantee that it is complete or error-free. We may update the Website at any time.
14.4 The Website may contain links to third-party websites, including social media platforms and booking or review sites. We are not responsible for their content or practices.
We collect and use your personal information (such as your name, contact details, booking history, and health consultation information) only to provide our services, manage bookings, and communicate with you. We handle personal data in accordance with applicable UAE data protection law. Please see our Privacy Policy for full details. Health information you share is kept confidential and used only for your safety during treatment.
If you opt in, we may send you offers and updates by email, SMS, or WhatsApp. You can unsubscribe at any time by following the instructions in the message or contacting us.
17.1 To the fullest extent permitted by UAE law, Nayana Spa shall not be liable for any indirect, incidental, or consequential loss arising from the use of the Website or our services.
17.2 Our total liability for any claim relating to a treatment shall not exceed the amount you paid for that treatment.
17.3 Nothing in these Terms limits any liability that cannot be excluded under UAE law.
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Continued use of the Website or our services after changes are posted means you accept the revised Terms.
These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ajman. Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ajman.
If you have questions about these Terms and Conditions, please contact us:
